PRIVACY POLICY

Last Updated: January 26, 2025

This Privacy Policy explains how Amazing Foods Company (“we,” “our,” or “us”) collects, uses, and protects personal information when you visit or make a purchase from AmazingFoodStore.com (the “Website”).

By using the Website, you agree to the terms described in this Privacy Policy.

1. Who We Are

Amazing Foods Company is based in Kenya and operates the Website AmazingFoodStore.com, a WooCommerce-powered online store that sells food products and enables customers to donate purchased goods to family, schools, churches, or refugee camp organizations within Kenya.

2. Information We Collect

We collect personal information to process orders, provide services, improve our Website, and communicate with customers. Information we collect may include:

a. Information You Provide Directly
• Name
• Email address
• Phone number
• Billing address
• Shipping or pickup details
• Payment method details (processed securely through third-party gateways)
• Donation recipient details (if applicable)
• Account login information (if you create an account)

b. Information Collected Automatically

When you visit our Website, we may automatically collect:
• IP address
• Device type
• Browser type and version
• Pages viewed
• Time spent on pages
• Referring website
• Cookies and tracking data (see Section 6)

c. Transaction Information

When you purchase products or donations through our Website, we collect:
• Order details
• Payment status
• Delivery method (shipping, donation, or pickup)

We do not store full payment card numbers — payments are processed securely through third-party providers.

3. How We Use Personal Information

We may use personal information to:
• Process and fulfill orders
• Deliver or coordinate product donations
• Offer local pickup services
• Send order updates
• Respond to questions and support requests
• Verify identity (if necessary)
• Improve our Website and product offerings
• Prevent fraud and ensure security
• Comply with Kenyan legal or regulatory requirements

We do not sell personal information to third parties.

4. Donation Information

For donation orders, we may collect the name of the family, school, church, or organization receiving the donation. This information is only used to fulfill the donation and is not shared publicly unless permission is granted.

5. Sharing of Personal Information

We may share personal information only when necessary to operate our business, specifically with:
• Payment processors (e.g., M-Pesa, card gateways)
• Shipping and logistics partners
• Local pickup or donation fulfillment partners
• Website hosting and analytics tools
• Customer service tools

We do not share personal information with advertisers or data brokers.

We may also disclose information if required by Kenyan law, court orders, or government authorities.

6. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to:
• Enable shopping cart functionality
• Remember your preferences
• Improve website performance
• Analyze visitor activity

You can disable cookies in your browser settings, but some features may not function properly without them.

7. Data Storage & Security

We take reasonable steps to protect personal information using:
• Secure server environments
• Encryption for payment processing
• Limited access controls
• Automatic security patches for our platform

However, no method of online transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may request to:
• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your information (unless we are legally required to retain it)
• Opt out of marketing communications (if applicable)

To make a request, contact us using the details in Section 12.

9. Children’s Privacy

The Website is not intended for children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us so we can remove it.

10. International Users

Our services are intended for use within Kenya. Donation orders and deliveries are fulfilled only within Kenya. If you access the Website from outside Kenya, you do so at your own risk and are responsible for complying with local laws.

11. Links to Other Websites

Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

12. Contact Information

For privacy-related questions, data requests, or concerns, contact us at:

Amazing Foods Company
WhatsApp: +254 792 498449
Website: https://AmazingFoodStore.com

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. Continued use of the Website indicates acceptance of the updated policy.